7-Day Money-Back Guarantee & Refund Policy

1. 7-Day Full Money-Back Guarantee

If you experience unresolved technical issues (such as continuous buffering, missing core channels, or connection failure) on your supported streaming device within 7 days of initial subscription purchase, we provide a 100% money-back refund.

2. Instant Server Replacement Option

In most cases where local ISP routing causes packet loss, our support team can immediately reassign your playlist to an alternative high-bandwidth server cluster without any extra fee.

3. Conditions & Exclusions

• Incompatible 3rd-party hardware or devices with insufficient local internet bandwidth (less than 25 Mbps recommended for 4K) must be troubleshot with support prior to refund issuance. • Refunds must be requested within 7 days of the original order timestamp. • 12-hour free trials are free and do not require refund requests.

4. How to Request a Guarantee Claim

Simply contact our WhatsApp customer support team with your order confirmation and username. Our agents will process your claim within 2 to 4 hours.